Terms of service
Last Updated: May 2026
Welcome to Masai Makhana. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms.
1. General Conditions
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
2. Products and Services
Masai Makhana offers roasted makhana and related food products for sale through our website.
We make every effort to accurately display product descriptions, ingredients, images, nutritional information, and pricing. However, actual packaging, colors, and product appearance may vary slightly.
Product availability is subject to stock availability.
3. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Payments must be completed through approved payment methods available on the website.
Cash on Delivery (COD) may be offered on selected orders and locations.
4. Order Acceptance and Cancellation
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order due to:
Stock unavailability
Pricing or technical errors
Suspected fraudulent activity
Incorrect customer information
Violation of these Terms
If a prepaid order is cancelled by us, the amount paid will be refunded to the original payment method.
5. Shipping and Delivery
Delivery timelines are estimates only and may vary due to factors beyond our control.
Masai Makhana shall not be liable for delays caused by courier companies, weather conditions, government restrictions, or other unforeseen circumstances.
Risk of loss and title for products pass to the customer upon delivery.
6. Returns and Refunds
Due to the perishable and consumable nature of food products, opened or consumed products cannot be returned.
Refunds or replacements may be approved only in cases of:
Damaged products
Incorrect products delivered
Tampered packaging upon delivery
Customers must report such issues within 48 hours of delivery.
7. Food Safety Disclaimer
Our products are manufactured, packed, and handled according to applicable food safety standards.
Customers are advised to review product ingredients carefully before consumption.
Individuals with allergies or specific dietary concerns should consult product labels and ingredients before use.
Masai Makhana shall not be responsible for allergic reactions, dietary sensitivities, or misuse of products.
8. Intellectual Property
All content on this website, including but not limited to:
Logos
Product images
Graphics
Videos
Text
Design elements
Product descriptions
are the exclusive property of Masai Makhana and may not be copied, reproduced, distributed, or used without prior written permission.
9. User Conduct
You agree not to:
Use the website for unlawful purposes
Provide false or misleading information
Attempt unauthorized access to our systems
Interfere with website functionality
Violate any applicable laws or regulations
10. Limitation of Liability
To the maximum extent permitted by law, Masai Makhana shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of the website
Purchase or consumption of products
Service interruptions
Technical errors
Third-party actions
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
11. Third-Party Services
We may use third-party providers for:
Payment processing
Shipping and logistics
Marketing services
Analytics
Customer support
Your interactions with such providers may be subject to their respective terms and privacy policies.
12. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Changes will become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of the revised Terms.
14. Contact Information
Masai Makhana
315/274 Westend Marg Saiyad ul Ajaib Sainik Farm, Office
New Delhi, Delhi 110030
India
Email: masai@sr18.co.in
Phone: +91 85100 10081