Refund policy

At Masai Makhana, we strive to deliver fresh, high-quality products. Due to the nature of food products, returns are accepted only under specific conditions.

Returns are accepted only if:

The product received is damaged during transit

The wrong product was delivered

The product packaging is tampered with at the time of delivery

To request a replacement or refund, please contact us within 48 hours of delivery with clear photos and your order details.

Once verified, we will offer either:

A replacement product

A refund to the original payment method

Products that have been opened, consumed, or partially used cannot be returned for hygiene and food safety reasons.

For assistance, contact:

Email: masai@sr18.co.in

Phone: +91 9958778196